Reopening Lundy: new safety measures for properties

25 June 2020

We are delighted to be reopening Lundy for staying guests from 4 July.

A holiday on Lundy has always been a refreshing and inspiring experience, and we’re working hard to implement new measures to make the island safe for our community of guests, staff and supporters, while retaining the charm of a stay.
 
Our ‘Covid-19 secure’ cleaning regime
 
The cleanliness of our 23 remarkable properties on Lundy has always been paramount to us. We have long used virucidal, commercial-grade disinfectants, but have now introduced additional products that are certified to kill Coronavirus. We will be using these products throughout our whole portfolio of Landmark Trust properties.

We will take extra care of high-touch surface areas, from door handles and light switches to kettles and toasters. We will also ensure the cleanliness of our upholstery, including our armchairs and curtains. As always, we will wash our bed linen and towels to the highest standards and in accordance with the latest virus-control procedures.
 
We have always provided cleaning products in safe locations throughout our properties and, during a stay, guests will be welcome to use these freely.

Our small team of housekeepers clean the properties systematically; they will be working at a distance from each other and wearing PPE where appropriate. We have developed new Safe Working Practices and undertaken fresh Risk Assessments, following the latest advice and working together with staff across the island and the Landmark Trust.
 
The Lundy experience: mostly familiar, with a few changes

Once you arrive on Lundy, a stay has always been a relatively contact-free experience.
 
Properties are available to guests as soon as they have been serviced and inspected by our housekeeping team, and will normally be available by 4pm on the arrival day (though guests can check with island reception for more specific timing). Departure is by 10am on the final day and we will be asking guests to strictly adhere to this (unless otherwise advised by island reception), which will be crucial to ensuring that our housekeepers have enough time to clean the building following the Government physical distancing rules.

Once ready, properties are left open with the (freshly disinfected) key inside.
 
We will be keeping to our usual high standards of presentation inside our properties. All kitchenware and crockery will be clean but not sanitised, so we will be recommending that guests rewash items in hot, soapy water before use. Given the various challenges of local supply chains, unfortunately we may not always be able to provide as much lavatory paper as we would usually like.

All Landmark Trust properties are equipped with well-loved libraries of books, along with board games and local information leaflets. We’ll keep these available, but as we won’t be able to sanitise each individual item during a changeover, we’ll place them in a cupboard and ask guests to wash their hands after use. Important information about the property will be presented in wipeable plastic folders or on laminated sheets.
 
If, during a stay, there is an exceptional reason why a member of staff or trusted contractor may need to visit your property (for example to rectify an issue in the building), we will inform guests with as much notice as possible and adhere to all Government physical distancing rules.
 
To help keep our staff safe, we’ll ask guests to strip their beds and place the sheets into the laundry bags provided, as well as removing bin liners to the external dustbin and recycling bins at the end of a stay.
 
We will also be asking guests to abide by the latest Government recommendations, including guidance regarding who can travel and who can stay overnight together. If, during a stay on the island, any person starts to show symptoms of Coronavirus or is advised to self-isolate, we will be asking guests to let us know as soon as possible and appropriate measures will be taken. Several of our properties have shared (or close-proximity) access areas, so we will be asking that guests are mindful of other visitors and sensitively adhere to all physical distancing advice.