The Landmark Trust is committed to doing everything we can to keep our guests and staff safe from Coronavirus. Our charity only exists with the support and help of many extraordinary people, and it is vital we play our part in ensuring everybody’s safety.
We ask all those who book a holiday with us to abide by the latest Government recommendations, including that guests do not travel if they have tested positive for Covid-19, are self-isolating or if they or any of their household, extended household or support bubble show any symptoms.
We operate across several nations and each nation has a different approach to tackling Coronavirus, with regulations changing rapidly. For anyone who holidays with us, we ask that the booker and all guests abide by the relevant nation’s law or guidance regarding who can travel, socialise or stay overnight together, both in their place(s) of residence and also the Landmark destination.
If you have an existing booking which will not adhere to the latest advice, we ask that you defer or cancel your stay - for details on how to do this, click here.
If you have any questions, please contact our Booking Enquiries team on [email protected] or 01628 825925. Our small team are dealing with a high number of enquiries, so processing may take a little time, but rest assured we will respond as soon as we are able.
All Landmarks in England are open.
The roadmap for easing Coronavirus restrictions in England is a four-step process, and many restrictions were lifted with Step 4 on 19 July. There are currently no restrictions on the number of guests who may holiday together.
For full details, please see the Government's website from here.
All Landmarks in Scotland are open. Currently, breaks may go ahead with to up to eight people (excluding children 12 years and under) from up to four households.
Subject to future announcement, it is hoped that restrictions will further ease from 9 August.
Five Covid Protection Levels introduce different rules for different areas of the country. Please see the Government’s website here for the latest details regarding which council area is in which Level. Travel within Scotland is allowed, with the exception of travel into or out of Level 3 or Level 4 areas. Guests can travel to Scotland from anywhere in the Common Travel Area (being the UK, the Channel Islands, the Isle of Man and Republic of Ireland), although some regional exceptions are periodically in place and before you travel you must check the rules in those countries. Please see here for the latest details.
All Landmarks in Wales are open. Coronavirus restrictions are detailed by five Covid Alert Levels. Currently, all of Wales is at Alert Level 1 and breaks may go ahead with up to six people.
Subject to further announcement, it is hoped that all of Wales will move to Alert Level 0 from 7 August. For full details – please see the Government’s website here.
- Fort Clonque on Alderney is open. Those within the Bailiwick of Guernsey may travel. Travel to and from the Bailiwick of Guernsey and the Common Travel Area (being the UK, the Channel Islands, the Isle of Man and Republic of Ireland) is subject to vaccination specifications and registration. For full details, please see the States of Guernsey official website here and the Visit Alderney website here.
- Nicolle Tower on Jersey is open. Those within the Bailiwick of Jersey may travel. Travel to and from the Common Travel Area (being the UK, the Channel Islands, the Isle of Man and Republic of Ireland) is subject to vaccination status, registration and testing. For full details, please see the Island of Jersey official website here and the Visit Jersey website here.
Our six Landmarks in Italy are open. Travel to and within Italy is subject to detailed national and regional restrictions. For further details, please see the Italian Government’s covid-response website here.
The Landmark experience: mostly familiar, with a few changes
We’ve worked hard to implement measures to make Landmarks safe for our customers, colleagues and communities. We're adhering to all Government and public health requirements, and have been accredited with Visit Britain’s 'We’re Good to Go' industry standard.
Guests are welcome to arrive at their Landmark anytime from 4pm on arrival day, while departure is by 10am on the final day. We ask everyone to strictly adhere to these times, which are crucial to ensuring that our housekeepers have enough time to clean the building to an enhanced standard.
To help keep our staff safe, we’re asking guests to strip their beds, empty the fridge and remove rubbish at the end of a stay, with easy arrangements in place.
We ask that if, during a stay, any person starts to show symptoms of Coronavirus or is advised to self-isolate, guests let us know immediately by contacting the Regional Property Manager, with contact details provided in the property. They will outline our policy and discuss the best course of action, which is likely to include making arrangements to facilitate the guest’s return home.
A ‘Covid-19 secure’ cleaning regime across our 200 Landmarks
The cleanliness of our properties has always been paramount to us. We’ve undertaken fresh Risk Assessments and our rigorous cleaning regimes include the use of virucidal, commercial-grade disinfectants and products certified to kill Coronavirus.
Landmark holidays are contact-free, keys are collected onsite (or, in a small number of cases, they are posted in advance) and we are carefully disinfecting them all. Many of our properties are in rural areas and several sites have shared or narrow access driveways, so we ask that guests are sensitive to neighbours and local communities, and mindful of the sometimes-limited medical or shopping facilities in remote locations. We are sanitising any shared touchpoints inside a building.
Within properties, we are keeping to our usual high standards of presentation. Important information about the building is presented in wipeable plastic folders or on laminated sheets. All kitchenware and crockery is clean but not sanitised, so we recommend that guests rewash items in hot, soapy water before use.
We are taking extra care of high-touch surface areas such as door handles, light switches, kettles and toasters. We are also ensuring the cleanliness of our upholstery, including armchairs and curtains. As always, professional laundry companies are washing our bed linen and towels to the highest standards in accordance with the latest virus-control procedures.
All Landmarks are equipped with libraries of books and a log book, along with board games, local information leaflets and sometimes outdoor games. We’ve kept these available but, as we aren’t able to sanitise them, we ask that guests wash their hands thoroughly after use.
We have always provided cleaning products in safe locations throughout our properties and guests are welcome to use these freely.
Our housekeepers each look after a particular Landmark and are working in very small teams, at a distance from each other, wearing Personal Protective Equipment (PPE) where appropriate. We have developed Safe Working Practices and undertaken Risk Assessments, following the latest advice and working together with staff across the organisation.
If, during a stay, there is an exceptional reason why a member of staff or contractor may need to visit a property (for example to rectify an issue in the building), we will inform guests with as much notice as possible and adhere to distancing.
Elsewhere at Landmark: our Cotswolds workshop
Much of our craftsmanship, together with the delivery, storage and distribution of all stock, takes place in our Cotswolds workshop and warehouse by a small team. As with our buildings, we’ve undertaken Risk Assessments, put enhanced cleaning regimes and new working practices in place, and colleagues are distancing, wearing PPE where appropriate.
The Shottesbrooke head office
Our head office in Berkshire is usually busy with the development, history, communications and engagement teams, along with many in our historic estate and operations departments. We’ve undertaken Risk Assessments, established new working schedules and introduced distancing, signage and enhanced cleaning regimes across the buildings. For the moment many staff are working from home, with a carefully controlled number in the office at any one time.
Read about our measures on Lundy here.