We operate across several nations and each nation has a different approach to tackling Coronavirus, with regulations changing rapidly. For anyone who books a holiday with us, we ask that the booker and all guests abide by the relevant nation’s law or guidance regarding who can travel, socialise or stay overnight together, along with the distancing advice, both in their place(s) of residence and also the Landmark destination.
If you have an existing booking which will not adhere to the latest advice, we ask that you defer or cancel your stay - for details on how to do this, click here. If you have any questions, our Booking Enquiries team can help you [email protected] or 01628 825925.
Landmarks in England will reopen from the 12 April, with the exception of our bigger buildings. Guests must be holidaying as one household.
Current guidance indicates that, from the 17 May, breaks may go ahead with up to six people or two households. This will be subject to a Government announcement expected in week commencing 10 May.
For further details, please see the Government's website from here.
In Scotland, a national lockdown is currently in place. In addition, there is a travel ban between Scotland and other parts of the UK. The four Covid protection levels introduce the possibility of different travel rules for different areas of the country.
The doors of Landmarks across Scotland are closed until 25 April; we’ve contacted affected customers, offering a credit note or refund.
We are accepting bookings from the 26 April, with the exception of our bigger buildings, which will go ahead if permitted under guidance at the time. Guests must be holidaying as one household.
Subject to further Government announcements, current guidance indicates that, from the 17 May, breaks may go ahead with one household or with up to four people from two households. In June this may rise to one household, or up to six people from three households.
For further details, please see here.
Landmarks in Wales have reopened.
From 12 April, travel to Wales from elsewhere within the Common Travel Area (being the UK, Channel Islands, Isle of Man and the Republic of Ireland) will be permitted. Guests must be staying as one household.
Current guidance indicates that, from 3 May, breaks may go ahead with one household or an extended household.
For further details, including about the four Covid Alert Levels, please see here.
- Fort Clonque on Alderney has reopened. Those within the Bailiwick of Guernsey may travel, however travel to and from the Baliwick of Gurnsey is currently restricted to essential travel only. Subject to further announcements, it is hoped that travel to and from the UK mainland may be possible from 1st July. For full details, please see the States of Guernsey official website here and the Visit Alderney website here.
- Nicolle Tower on Jersey is open. Those within the Bailiwick of Jersey may travel, however travel to and from the Bailiwick of Jersey is subject to detailed guidance plus three bands of country/region assessment. For full details, please see the Island of Jersey official website here and the Visit Jersey website here.
Our six Landmarks in Italy are open. Travel to and within Italy is subject to detailed national and regional restrictions. For further details, please see the Italian Government’s covid-response website here.
We ask that before guests travel they, additionally, check the latest restrictions using the relevant nation’s Coronavirus information. For England, please use see the Government’s website here; for Wales, here; for Scotland, here. If needed, once you've confirmed a booking, the postcode for a Landmark is included in the Further Information document, supplied via email prior to a stay, and available in My Account.
The Landmark experience: mostly familiar, with a few changes
We’ve worked hard to implement new measures to make Landmarks safe for our customers, colleagues and communities. We're adhering to all Government and public health requirements, and have been accredited with Visit Britain’s 'We’re Good to Go' industry standard. You can read some recent customer feedback on these changes here.
Guests are welcome to arrive at their Landmark anytime from 4pm on the arrival day, while departure is by 10am on the final day. We are asking everyone to strictly adhere to these times, which are crucial to ensuring that our housekeepers have enough time to clean the building to an enhanced standard while following the Government physical distancing laws.
To help keep our staff safe, we’re asking guests to strip their beds, empty the fridge and remove rubbish at the end of a stay, with easy arrangements in place.
We normally provide a pint of milk in the fridge for arrival, but have paused that for now. Likewise, we usually provide two rolls of lavatory paper per bathroom but have reduced that to one, in order to protect housekeepers by minimising the shopping they have to undertake.
We also ask that if, during a stay, any person starts to show symptoms of Coronavirus or is advised to self-isolate, guests let us know as soon as possible.
A new ‘Covid-19 secure’ cleaning regime across our 200 Landmarks
The cleanliness of our properties has always been paramount to us. We have long used virucidal, commercial-grade disinfectants, but have now introduced additional products that are certified to kill Coronavirus. We are using these products throughout Landmarks.
Landmark holidays are contact-free, keys are collected onsite (or, in a small number of cases, they are posted in advance) and we are carefully disinfecting them all. Many of our properties are in rural areas and several sites have shared or narrow access driveways, so we ask that guests are sensitive to neighbours and local communities, and mindful of the sometimes-limited medical or shopping facilities in remote locations. We are sanitising any shared touchpoints inside a building.
Within properties, we are keeping to our usual high standards of presentation. Important information about the building is presented in wipeable plastic folders or on laminated sheets. All kitchenware and crockery is clean but not sanitised, so we recommend that guests rewash items in hot, soapy water before use. Cots for children are still available, but as we aren’t currently able to sanitise them, if one is required we encourage guests to bring their own.
We are taking extra care of high-touch surface areas such as door handles, light switches, kettles and toasters. We are also ensuring the cleanliness of our upholstery, including armchairs and curtains. As always, professional laundry companies are washing our bed linen and towels to the highest standards in accordance with the latest virus-control procedures.
All Landmarks are equipped with libraries of books, along with board games and local information leaflets. We’ve kept these available, but as we aren’t able to sanitise each individual item during a changeover, we’ve placed them in bookcases and cupboards and ask guests to wash their hands thoroughly after use.
We have always provided cleaning products in safe locations throughout our properties and, during a stay, guests are welcome to use these freely.
Our housekeepers each look after a particular Landmark and are working in very small teams, at a distance from each other, wearing PPE where appropriate. We have developed new Safe Working Practices and undertaken fresh Risk Assessments, following the latest advice and working together with staff across the organisation.
If, during a stay, there is an exceptional reason why a member of staff or contractor may need to visit a property (for example to rectify an issue in the building), we will inform guests with as much notice as possible and adhere to all Government physical distancing.
Our Cotswolds workshop
Much of our craftsmanship, together with the delivery, storage and distribution of all stock, takes place in our Cotswolds workshop and warehouse by a small team. As with our buildings, we’ve undertaken thorough Risk Assessments, put enhanced cleaning regimes and new working practices in place, and colleagues are strictly adhering to all Government physical distancing, wearing PPE where appropriate.
The Shottesbrooke head office
Our head office in Berkshire is usually busy with the development, history, marketing, communications and engagement teams, along with many in our historic estate and operations departments. We’ve undertaken fresh Risk Assessments, established new working schedules, introduced signage and put enhanced cleaning regimes in place across the buildings. For the moment all staff are working from home wherever possible.
Read about our measures on Lundy here.