Latest Coronavirus information

In response to the evolving Coronavirus situation, here we summarise the latest information about holidays with us.

9am 8 January update

Government advice and restrictions

We operate across several nations and each nation has a different approach to tackling Coronavirus. Below, we provide updates on our operations and summaries of the latest travel information.

For anyone who books a holiday with us, we ask that the booker and all guests abide by the relevant nation’s law or guidance regarding who can travel, socialise or stay overnight together, along with the distancing advice, both in their place(s) of residence and also the Landmark destination.

We ask that before guests travel they, additionally, check the latest restrictions using the relevant nation’s Coronavirus information. To check the latest advice for England, please use the postcode checker here; for Wales, here; for Scotland, here. Once you've confirmed a booking, the postcode for a Landmark is included in the Further Information document, supplied via email prior to a stay, and available in My Account.

If you have an existing booking which will not adhere to the latest advice, we ask that you defer or cancel your stay - for details on how to do this, click here. If you have any questions, our Booking Enquiries team can help you [email protected] or 01628 825925.

 

England

In England, a national lockdown with a legal stay at home requirement and ban on holidays is in place. This overrides the previous tier restrictions.

We have closed the doors of Landmarks across England until 21 February 2021. We've contacted affected customers, offering a credit note or refund.

Current bookings for 22 February 2021 and onwards remain in place, and customers can make a new booking for 22 February and beyond, which will go ahead if permitted under guidance at the time.

 

Wales

In Wales, there is a national lockdown until the end of January 2021. Travel in and out of Wales is limited to essential travel only. In addition, the four Covid Alert Levels, reviewed every three weeks, introduce the possibility of different travel rules for different parts of the country.

We have closed the doors of Landmarks across Wales until 31 January 2021, in line with the legal stay at home requirement and national Alert Level 4 restrictions. We’re contacting affected customers, offering a credit note or refund.

Current bookings for 1 February 2021 and onwards remain in place, and customers can make a new booking for 1 February and beyond, which will go ahead if permitted under guidance at the time.

 

Scotland

In Scotland, there is a national lockdown until the end of January 2021 and a travel ban between Scotland and other parts of the UK. In addition, the four Covid protection levels, reviewed weekly, introduce different travel rules for different areas of the country.

We have closed the doors of Landmarks across Scotland until 31 January 2021, in line with the legal stay at home requirement and Level 4 restrictions across the mainland. We’ve contacted affected customers, offering a credit note or refund.

Current bookings for 1 February 2021 and onwards remain in place, and customers can make a new booking for 1 February and beyond, which will go ahead if permitted under guidance at the time.

 

Channel Islands
  • Fort Clonque on Alderney is open. Residents of the Bailiwick of Guernsey are welcome to travel within the Bailiwick. Travel to and from the Bailiwick of Guernsey is limited and subject to detailed guidance plus country/regional classification. For full details, please see the States of Guernsey official website here and the Visit Alderney website here.
  • Nicolle Tower on Jersey is open. Those within the Bailiwick of Jersey may travel, however travel to and from the Bailiwick of Jersey is subject to detailed guidance plus three bands of country/region assessment. For full details, please see the Island of Jersey official website here and the Visit Jersey website here.

 

Italy

Our six Landmarks in Italy are open. Travel to and within Italy is subject to detailed regional restrictions. For further details, please see the Italian Government’s covid-response website here.

 

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The Landmark experience: mostly familiar, with a few changes

We’ve worked hard to implement new measures to make Landmarks safe for our customers, colleagues and communities. We're adhering to all Government and public health requirements, and have been accredited with Visit Britain’s 'We’re Good to Go' industry standard. You can read some recent customer feedback on these changes here.

Guests are welcome to arrive at their Landmark anytime from 4pm on the arrival day, while departure is by 10am on the final day. We are asking everyone to strictly adhere to these times, which are crucial to ensuring that our housekeepers have enough time to clean the building to an enhanced standard while following the Government physical distancing laws.

To help keep our staff safe, we’re asking guests to strip their beds, empty the fridge and remove rubbish at the end of a stay, with easy arrangements in place.

We normally provide a pint of milk in the fridge for arrival, but have paused that for now. Likewise, we usually provide two rolls of lavatory paper per bathroom but have reduced that to one, in order to protect housekeepers by minimising the shopping they have to undertake.

We ask that the booker of any stay with us has contact details for everyone in their party. Please note we may share a booker’s contact details and length of stay with the NHS Test and Trace service (or the equivalent service in the country in which a stay takes place) if required, as outlined in our Privacy Policy. In line with our obligations to support the NHS Covid-19 app, we have placed a QR code poster on the tea tray in our buildings in England. 

We also ask that if, during a stay, any person starts to show symptoms of Coronavirus or is advised to self-isolate, guests let us know as soon as possible.

 

A new ‘Covid-19 secure’ cleaning regime across our 200 Landmarks

The cleanliness of our properties has always been paramount to us. We have long used virucidal, commercial-grade disinfectants, but have now introduced additional products that are certified to kill Coronavirus. We are using these products throughout Landmarks.

Landmark holidays are contact-free, keys are collected onsite (or, in a small number of cases, they are posted in advance) and we are carefully disinfecting them all. Many of our properties are in rural areas and several sites have shared or narrow access driveways, so we ask that guests are sensitive to neighbours and local communities, and mindful of the sometimes-limited medical or shopping facilities in remote locations. We are sanitising any shared touchpoints inside a building.

Within properties, we are keeping to our usual high standards of presentation. Important information about the building is presented in wipeable plastic folders or on laminated sheets. All kitchenware and crockery is clean but not sanitised, so we recommend that guests rewash items in hot, soapy water before use. Cots for children are still available, but as we aren’t currently able to sanitise them, if one is required we encourage guests to bring their own.

We are taking extra care of high-touch surface areas such as door handles, light switches, kettles and toasters. We are also ensuring the cleanliness of our upholstery, including armchairs and curtains. As always, professional laundry companies are washing our bed linen and towels to the highest standards in accordance with the latest virus-control procedures.

All Landmarks are equipped with libraries of books, along with board games and local information leaflets. We’ve kept these available, but as we aren’t able to sanitise each individual item during a changeover, we’ve placed them in bookcases and cupboards and ask guests to wash their hands thoroughly after use.

We have always provided cleaning products in safe locations throughout our properties and, during a stay, guests are welcome to use these freely.

Our housekeepers each look after a particular Landmark and are working in very small teams, at a distance from each other, wearing PPE where appropriate. We have developed new Safe Working Practices and undertaken fresh Risk Assessments, following the latest advice and working together with staff across the organisation.

If, during a stay, there is an exceptional reason why a member of staff or contractor may need to visit a property (for example to rectify an issue in the building), we will inform guests with as much notice as possible and adhere to all Government physical distancing.

 

Our Cotswolds workshop

Much of our craftsmanship, together with the delivery, storage and distribution of all stock, takes place in our Cotswolds workshop and warehouse by a small team. As with our buildings, we’ve undertaken thorough Risk Assessments, put enhanced cleaning regimes and new working practices in place, and colleagues are strictly adhering to all Government physical distancing, wearing PPE where appropriate.

 

The Shottesbrooke head office

Our head office in Berkshire is usually busy with the development, history, communications and engagement teams, along with many in our historic estate and operations departments. We’ve undertaken fresh Risk Assessments, established new working schedules, introduced signage and put enhanced cleaning regimes in place across the buildings. For the moment all staff are working from home wherever possible.

 

Read about our measures on Lundy here.