Positive response to our Covid-secure procedures

The small Landmark operations team work hard to implement and maintain our Covid-secure safety procedures. These measures – which include additional cleaning products and PPE equipment for housekeepers – have been designed to ensure the safety of our guests, colleagues and communities, while retaining the charm of a typical Landmark stay. You can read more about the safety measures here.

We’re delighted to report that 93% of bookers who responded to our post-stay survey in the last quarter of 2020 said our Covid-secure measures were appropriate and offered reassurance.

We’re providing more information than normal to bookers before their stay, plus some additional detail in the property. Happily, 98% of respondents have found these communications about the Covid-secure measures, such as the detail on the website, ‘very good’ or ‘excellent’.

In addition, we’re especially pleased that 98% of respondents would book again and 98% would recommend us to a friend.

 

Recent comments from customers include:

'Never mind the two-metre rule, how does 500 sound for adequate social distancing? That’s how far you are from another soul when you bed down for the night inside Norfolk’s Appleton Water Tower.' Digital travel editor Oliver Smith writing in the Telegraph

'It was spotlessly clean and high-quality cleaning products were available to keep it that way. As far as Covid was concerned we felt very safe within the building.'

'Just as described with everything one needs for a short stay.. The staff coped well with the covid 19 restrictions' a guest writing about a stay in the Radio Room on Lundy

'Another lovely stay in another unique and wonderful building. The extra Covid-safety measures in no way detract from the experience'

‘Absolutely fabulous, one of the best holidays I ever had. Can highly recommend it’ a guest writing about Auchinleck House

‘Well done for keeping us visiting Landmarks where possible. Thank you all for all your hard work, both cleaning & rearranging. It’s what keeps us going, looking forward to the next Landmark.’

‘Thank you LT for the flexible cancellation policy. It 's provided so much peace of mind in times of uncertainty and anxiety.'

 

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