If you would like to cancel your booking
We understand that you might not feel comfortable staying in or travelling to a Landmark at the moment or may need to stay at home because of sickness, test and trace, the rules of six or because you or any of your guests are individually affected by government restrictions. In accordance with our normal terms and conditions, we only refund bookings that you cancel if we are able to re-let the stay or we are given significant advance notice and a cancellation fee may apply. This is set out in detail in our normal terms and conditions.
However, in recognition of the unusual circumstances we all face, in addition to our normal terms and conditions, we have launched new functionality on our website so that as a temporary measure customers can defer a break in October, November or December 2020, up to 14 days before it is due to start.
To do so, log into your account. Under current bookings, you will see an option to cancel any eligible bookings. When you confirm the cancellation, you will be sent a credit voucher by email to be redeemed before the end of 2021.
If you have booked a property that we let on behalf of others - namely Collegehill House, Gargunnock House, The Georgian House, Hole Cottage, Wolveton Gatehouse, Oxenford Gatehouse, Rosslyn Castle, FAI Villa dei Vescovi or FAI Casa de Mar - you will need to contact the Booking Enquiries team to defer your break.
If we need to cancel your booking
In the event that Government advice means that your property must close or we cannot fulfil your booking, we will continue to give bookers a credit note towards a future booking or the option of a refund. This is in line with our normal terms and conditions.
If you have any questions please contact [email protected] with your booking reference or telephone the Booking Enquiries team on 01628 825925.
You can read summaries of the latest Government advice, our safety measures for Landmarks and what we're asking of guests here.