If the weather is bad, please contact our booking office who will be able to tell you whether the Landmark is accessible. If the housekeeper can safely get to the building to prepare it then we consider that it is open and available for guests. However if we cannot undertake a changeover then we will do our utmost to transfer your stay to another Landmark, depending on what we have available. It may not be of a similar size or in the same part of the country as your original booking.
If the building is accessible but the customer cannot travel due to poor weather in his/her local area then please be aware that Landmark will not provide a refund. However the customer may be able to claim on his/her own travel insurance. We recommend that all guests take out travel insurance when they first secure a booking.
Email the booking office
Our bookings team is open Monday to Friday 9am - 5:30pm.