Booking and Payment
What happens if I can’t get to the Landmark due to bad weather?
If the weather is bad, please contact our booking office who will be able to tell you whether the Landmark is accessible. If the housekeeper can safely get to the building to prepare it then we consider that it is open and available for guests. However if we cannot undertake a changeover then we will do our utmost to transfer your stay to another Landmark, depending on what we have available. It may not be of a similar size or in the same part of the country as your original booking. If the building is accessible but the customer cannot travel due to poor weather in his/her local area then please be aware that Landmark will not provide a refund. However the customer may be able to claim on his/her own travel insurance. We recommend that all guests take out travel insurance when they first secure a booking.
How can I pay?
We accept Maestro (if issued in the UK), Visa, MasterCard, direct transfer and sterling cheques drawn on a UK bank. Cheques should be made payable to the Landmark Trust except for Lundy stays and boat/helicopter tickets which should be payable to The Lundy Company Ltd. All payments must be in sterling.
How do I create an account?
If you have not used the Landmark online booking facility before and you wish to register in advance, you can set up an on-line account by following the instructions below:
Go to the Landmark home page and click on Gift shop (located at the top of the home page in red).
Select a gift (e.g. Landmark Handbook or Anniversary Mug) and complete the ‘Amount required’ box. There is no need to complete the purchase but this step is necessary in order to bring up the registration page.
Click ‘Next Step’ at the bottom of the page.
This will bring you to the ‘Your details’ page.
Please complete all the fields (name, address, contact details and create an account). Click on the green ‘Create Account’ button once you have finished.
At the top of the page headed ‘Your details’ there will be a grey box saying ‘Signed in’ and underneath this it will say ‘you are currently signed in as ….
Here you will also have the option to ‘Sign out’. Please do so and that is your registration completed.
Please return to the Landmark home page.
To check your registration or update your account details at any time please ‘Sign in’ using the icon in the top right-hand corner of the home page.
If you experience any problems in registering or setting up your on-line account please contact firstname.lastname@example.org.
How do I pick up the key?
There are various arrangements for picking up keys. To arrange to get into the Landmark, please contact the housekeeper at least two days before your stay
Can I pay a deposit?
If your stay starts more than three months from the date you make the booking, you are required to pay a deposit of one third of the cost of your stay (or £100 per booking, if greater) at the time of booking. Camping on Lundy must be paid for in full at the time of booking.
How can I cancel or change my booking?
If you wish to cancel or change your booking, please contact our Booking Office on 01628 825925
Do you accept payment in other currencies?
At the moment we only accept payment in sterling.
What if I arrive late?
Please let the housekeeper know if you are going to arrive late and s/he will leave a key for you in a suitable place.
How far in advance do I need to book?
It depends. Some of our most popular Landmarks are booked up a long time in advance, but many can be booked at short notice. We will always have Landmarks free for the coming weekend so it’s always worth checking our availability list.
Do you have to be a member to book a Landmark?
No, Landmarks are available to be booked for anyone.
Do I need a Handbook to be able to book?
No, all the information you need can be found on our website, although we’d like you to buy one anyway as it will be a pleasure to own!
Staying at a Landmark
Are Landmarks accessible for people with disabilities or limited mobility?
Some of our Landmarks are suitable for people with disabilities or limited mobility. However, many Landmarks have steep or narrow staircases, uneven floors and thresholds, changes of level, low ceilings or beams, as well as indistinct colours on steps and in corridors.
We recommend that you call Booking Enquiries
on 01628 825925 if you would like to find out the suitability of a particular Landmark for anyone with a specific disability.
Are Landmarks only available as self-catering accommodation?
Yes, Landmarks are only available as self-catering accommodation. We do not offer bed and breakfast.
Do you provide catering?
Landmark does not provide catering, but we can recommend Greycoat Lumleys who can arrange for expert and well-trained staff to cater for one evening or for your entire holiday. Their cooks and chefs are able to work with you to meet your specific requirements
Do you allow dogs?
You may bring up to two dogs to properties where dogs are allowed (please see specific property details for exemptions however dogs are not permitted on Lundy except assistance dogs). They must be kept off the furniture and under proper control.
Can I bring a pet?
Apart from two dogs (see above) no other pets are permitted.
What time can I arrive and what time do I have to depart from the Landmark?
Arrival is from 4pm and departure is by 10am.
Am I insured if I break something?
We do not carry insurance for breakages. However we appreciate that accidents do sometimes happen. If you have a breakage during your stay, please let the housekeeper know and if appropriate we reserve the right to invoice you accordingly.
Are Landmarks suitable for children?
Yes, most of our Landmarks are perfect for children, with gardens to play in and secret places to discover. Our furniture is surprisingly robust and we positively encourage families to stay. However, some of our buildings may not be suitable for small children; for example, some of them have steep or uneven spiral staircases. We recommend that you call the Booking Enquiries team if you would like to find out the suitability of any of our Landmarks for young children.
Can I get married in a Landmark?
Unfortunately, most of our Landmarks are not licensed for weddings. However, you may get married on Lundy.
Can I hold a big party in a Landmark?
All our larger Landmarks are perfect for gatherings of family or friends. You may invite an additional two guests to visit you during your stay, however they must not stay overnight. This is very important because our fire regulations specifically note the maximum number of people in any one building. In addition our properties are prepared, furnished and equipped for the number of people specified and greater numbers cause damage and excessive wear and tear to vulnerable buildings. Should this condition be ignored we shall make a retrospective charge per person per day (whether or not they stay overnight) for each guest over the permitted limit, the charge being pro-rated on the total cost of your booking.
Are there televisions in the buildings?
We deliberately do not provide televisions and find that most people appreciate this.
Why are your access tracks sometimes difficult?
One of the challenges of restoring unloved buildings is gaining access to them. We frequently have to negotiate rights with our neighbours and share tracks with them. In many cases tracks do not belong to us and we have no right to maintain them. Wherever possible we work with our neighbours to provide you with a good quality surface, but where this is a problem then you will be warned at the time of booking.
Will there be sockets for my electrical appliances?
Yes, we have standard electricity sockets for UK appliances. If you are coming from outside the UK, you will need to bring your own adaptor plug(s).
If you are visiting one of our European properties we have standard European electricity sockets. If you are visting from the UK, you will need to bring your own adapter plug (s).
Are the kitchens and bathrooms restored to a modern standard?
Sometimes our kitchens and bathrooms have to be imaginatively fitted into the available space in buildings where before there were none, but they are all planned and equipped to a high and modern standard.
Is linen provided?
Yes, Landmarks are fully equipped with sheets and towels. All the beds are fully made up for your arrival.
Are the kitchens fully equipped?
Yes, our kitchens are well equipped with cookers and fridges. There are freezers and dishwashers (in larger buildings) and, where space allows, microwaves as well as a wide and standard range of utensils. A full equipment list is available at time of booking.
Do you provide logs for the open fire/stove?
Logs are provided at many of our Landmarks for an additional cost.
Will there be a mobile signal in the Landmark I book?
Mobile coverage varies. Some Landmarks have an excellent signal, but others have none at all. If you are concerned, you can check with the housekeeper before your arrival.
Is there Wi-Fi in your buildings?
No. At the moment, we have decided not to implement Wi-Fi in our buildings following a consultation with our customers. Many said that they would find it useful, but many also felt that it would somehow damage the experience of staying in a Landmark. As the responses were so split, and as we have so many other initiatives requiring funding, we have decided to put this on hold for the time being.
What should I bring with me? Are there toilet rolls, soap, shampoo, milk, teabags, coffee, hairdryer?
A welcome tray with tea and sugar awaits your arrival and you will find a pint of milk in the fridge. We also provide toilet rolls and a bar of soap per basin, but no other toiletries. We do not provide hairdryers.