The Landmark Trust | Terms and Conditions

2 The property will not be available before 4pm on the first day of your booking and you must leave before 10am on your last day.

3 Excluding babies in cots, the number of people occupying the property and its grounds must not exceed the number shown in the Price List and on the Landmark Trust website. Except on Lundy, you may invite an additional two guests to visit you during your stay, however they must not stay overnight. This is very important because our properties are prepared, furnished and equipped for the number of people specified and greater numbers cause damage and excessive wear and tear to vunerable buildings. It is for this reason that we reserve the right to make a charge per person per day (whether or not they stay overnight) for each guest over the permitted limit, the charge being pro-rated on the total cost of your booking.

4 You may bring up to two dogs to properties where dogs are allowed (except on Lundy where dogs are not permitted except assistance dogs). They must be kept off the furniture and under proper control. No other pets are permitted.

5 No fireworks, Chinese or sky lanterns (or other lights or illuminations which have naked flames) shall be let off from the property (including any garden or grounds).

6 Whilst the information in our Handbook, Price List and website is correct at the time of publishing, we reserve the right to change any of the prices, services, or other particulars contained in published information at any time before we enter into a contract with you.

7 Once we have accepted your booking and payment, a contract has been entered into, which includes these conditions, and those set out in ‘Staying in Landmarks’ and ‘Staying on Lundy’, as appropriate, and such contract is governed by English law. Payment of all required amounts when they are due is of the essence of the contract.

8 When you make a booking you warrant that you are over 18 years old and accept full responsibility for all persons who will use the property during the period booked and you have read all the Terms & Conditions.

9 In the case of buildings we let on behalf of others (The Roslin and Hampton Court properties, Wolveton Gatehouse, Gargunnock House, Hole Cottage, Oxenford Gatehouse, Sant’Antonio and Le Moulin de la Tuilerie properties) your contract is with the owner, for whom we act as agent, and is otherwise upon these Terms & Conditions.

10 Reservation requests received by email from the Landmark Trust website will be held for four days. If we are unable to contact you by telephone and take payment within four days of receiving your reservation request, your reservation will lapse. Provisional bookings made by telephone will remain firm provided we receive the amount due within the period agreed at the time of booking (usually four days).

11 If your stay starts within three months of the date you make your booking, you are required to pay the total price at the time of booking.

12 If your stay starts more than three months from the date you make the booking, you are required to pay a deposit of one third of the cost of your stay (or £100 per booking, if greater) at the time of booking.

13 Camping on Lundy must be paid for in full at the time of booking. Under 18s must be accompanied on the campsite by a responsible adult.

14 If prices have not yet been fixed for the period booked, then the deposit is one third (or £100 per booking, if greater) of the current price for an equivalent period (not necessarily the same dates). Please note the deposit secures only the booking and not the price. In some cases prices may change considerably. The price will not alter if you pay in full at the time of booking (we may make specific exceptions to this).

15 Bookings must be for our normal booking periods and will not be for fewer than three days (two days on Lundy) or for more than three weeks. In the case of bookings for more than one week, we provide linen and towels but no cleaning for each successive week, but will only remake beds with the new linen if you ask for this one month before your holiday.

16 If you pay a deposit, the balance must be received at least three months before the beginning of the period booked. We do not undertake to remind you and if we do not receive the balance when due, we shall, with regret, cancel your booking and you will lose your deposit.

17 We accept Maestro (if issued in the UK),Visa, MasterCard, direct transfer and sterling cheques drawn on a UK bank. Cheques should be made payable to the Landmark Trust except for Lundy stays and boat/helicopter tickets which should be payable to The Lundy Company Ltd. All payments must be in sterling. Only one voucher issued with a Handbook can be used as part payment for any booking.

18 When you book, you agree to indemnify us against all loss and damage arising (including more than normally and reasonably anticipated amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you, and, without limitation of the foregoing to pay us forthwith upon written demand our costs in making good any such loss and damage and cleaning. Where we have to make a claim the amount involved will reflect the cost of making good damage to historic and architecturally important buildings and furniture. The cost may include work by specialist craftsmen.

19 If you have any issues concerning the property during your stay you should notify the Regional Property Manager (whose name and telephone number appears in the information sent with the confirmation of your booking and in the Information and Advice folder) as soon as possible. The Landmark Trust will not normally make any refunds in respect of complaints made after the customer’s departure from the property if the customer did not make the complaint or problem known to the local contact during the stay. In considering any complaint we will take into account whether we have been given the opportunity to investigate it and the chance to put matters right.

20 If you cancel a booking for any reason, you must notify us in writing by email, fax or by post only.

For camping bookings there will be no refund for bookings worth £60 or less. For camping bookings worth over £60 the above charges apply. In addition, you will be responsible for any travel costs incurred by you in relation to the booking. We do not operate a cancellation insurance scheme and strongly recommend that you ensure that you have your own appropriate cover. We will charge a fee of £60 to reinstate any cancelled booking.

21 We can in some cases transfer bookings to a new date or building (but in the case of buildings we let for others, as set out in condition 9, we can only transfer the date) for a charge of £60 for each property booked, plus any additional rent, at the rate set in the current Price List or on the Landmark Trust website, provided this is requested no fewer than three months before the start of the holiday. If there is a surplus we will hold that against a future booking and will not refund it.

22 We may cancel a booking at any time before the date on which it begins. We would expect to do this only for essential building work or for some other reason unforeseen by us at the time your booking was accepted. In this unlikely event we shall refund in full all money received by us for the booking, but will not have any liability beyond this, and, without limitation of the foregoing, we will not have any liability for travel costs incurred by you in relation to the booking.

23 We accept no liability for any works or activity of any sort occurring on any premises adjoining or neighbouring our property, nor shall we be responsible for making any enquiries about the likelihood of, or providing any information to you about, any such works or activity.

24 Anyone with our authority may have access during your stay. This is unlikely to happen, but if it does, we will give you as much warning as we can. There will be no need for you to stay in, since our Housekeeper can accompany the visitor.

25 If we cannot transport you to Lundy either by boat or helicopter at the beginning of your stay, and you have bought from us either a boat or helicopter ticket we will refund the rent you have paid for each night until you reach the island. If we cannot transport you from Lundy at the end of your stay and you have bought from us a boat or helicopter ticket we will cover the cost of each extra night’s accommodation on Lundy. If we offer you a sailing or helicopter flight to or from Lundy but you refuse it, we reserve the right to change your accommodation and/or to charge for it. No refunds of boat or helicopter tickets will be made to those arriving late for a sailing or flight. We will however make a refund or offer a transfer of boat tickets for those who give us at least 48 hours prior notice of cancellation or alteration of their booking of accommodation on Lundy. Cancellation terms for Lundy accommodation are as set out in clause 20.

26 Our prices include VAT where appropriate. If VAT rates change, we reserve the right to amend our prices accordingly.

27 Our liability to you and those accompanying you at the property is strictly limited to direct loss up to the amount paid by you on booking but this does not apply to our liability for:

We shall not be liable to you at all for any indirect or consequential loss, whether caused by negligence, breach of contract or otherwise. We are also not liable to you for any noise or disturbance from neighbours or other activities outside the property (including agricultural and street noise).

28 We reserve the right to terminate a booking at any time if these conditions are not met in full.

Website Terms of Use

Please read these Terms of Use carefully before you make use of this website. If you do not accept that you agree to them, you must refrain from using this website.

Please also note that in this website generally (including these Terms of Use and the Privacy Policy) when we refer to the Landmark Trust we refer to the Landmark Trust, Landmark Trading Shottesbrooke Limited and The Lundy Company Limited and ?we' and ?us' means the Landmark Trust as so defined.

Access

We reserve the right to withdraw or change the service we provide on this website without notice and will not be liable if for any reason our website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to this website. You are also responsible for ensuring that all persons who access it through your internet connection are aware of these Terms of Use and that they comply with them.

Data protection

Any personal information you supply to us when you use this website will be processed in accordance with our Privacy Policy. By using this website you consent to such processing and warrant that all data provided by you is accurate.

Proprietary rights

All trade marks, copyright, database rights and other intellectual property rights in the materials on this website together with the underlying software code are owned either directly by the Landmark Trust or by our licensors. Without our prior written permission, you may not copy, modify, alter, publish, broadcast, distribute, sell or transfer any material on this website or the underlying software code whether in whole or in part. However, the contents of this website may be downloaded, printed or copied for your personal non-commercial use.

Permitted use

You may only use this website in accordance with these Terms of Use and for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website. In particular, you agree that you will note:

- post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal;

- use this website in a manner which causes or may cause an infringement of the rights of any other person;

- make any unauthorised, false or fraudulent bookings;

- use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation and look of this website.

Our Liability

The material displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy.

To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms with might otherwise be implied by statute, common law or the law of equity and all liability for any direct, indirect or consequential loss or damage incurred by any use in connection with our website or in connection with the use, inability to use, or results of the use of this website and for any other loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Links to other websites

This website may include links to other internet sites for information purposes. We do not endorse any such websites and we are not responsible for the information, material, products or services contained on or accessible through those websites. Your access and use of such websites remains solely at your own risk.

You may only link to this website with our express written permission. We expressly reserve the right to withdraw our consent at any time to a link which in our sole opinion is inappropriate or controversial. You must not establish a link for any website which is not owned by you.

Indemnity

You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these Terms of Use.

Viruses

The Landmark Trust makes no warranty for the reliability, stability or any virus-free nature of any material downloadable from this website or from any linked website and they are used entirely at your own risk.

Law and jurisdiction

Your use of this website, any material downloaded from it and the operation of these Terms and Use shall be governed by, construed and interpreted in accordance with the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We reserve the right to bring proceedings in the courts of the country of your residence or any other country.

Variation of Terms of Use

We may vary these Terms at any time, and such variation shall be effective immediately upon posting of the new Terms of Use of this website, whereupon your continued use of this website shall be deemed to be acceptance of the varied Terms of Use.

1.1 Statement of intent

The purpose of this privacy statement is to provide you with details of how the Landmark Trust will collect, store and use the personal data you supply to it.

Personal data is information which relates to identifiable living individuals. We will act in accordance with current legislation and meet current best practice with regard to the processing of personal data. The Landmark Trust is registered as a data controller in the United Kingdom under the Data Protection Act 1998. Our data protection registration number is Z6936788.

1.2 Collection of personal data

In using this website, you may provide certain personal data to the Landmark Trust which we will compile and process in accordance with this Privacy Policy. By providing such information you consent to its use and storage in accordance with the provisions of this Privacy Policy. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information.

1.3 Use of personal data

The Landmark Trust shall only use your data for the purposes for which it is provided or for purposes to which you have consented. For example by providing your name, address, email address and telephone number we are able to contact you about your Handbook requests and holiday reservations and if you book a holiday necessary information can be passed to our housekeepers and keyholders.

We may contact you in the future with information about our work. We do not allow third parties to use the data we collect. We may occasionally send you information about products and services developed by third parties in association with the Landmark Trust. If you would prefer your information not to be used in these ways please contact us, giving your name and address: (i) by post to the Landmark Trust, Shottesbrooke, Maidenhead, Berkshire SL6 3SW or (ii) by email to dataprotection@landmarktrust.org.uk or (iii) by telephone on 01628 825925.

1.4 Storage and correction or personal data

The Landmark Trust will retain the personal data it holds unless and until you send us notice that you no longer wish us to retain this data. We are obliged to supply you, on request, with a copy of the personal data we hold about you. If you wish to exercise this right, please contact us as set out in the previous paragraph. Should you discover any inaccuracies in such personal information, please notify us as soon as possible and we will then correct our records.

1.5 Cookies

We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information which is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised service. They enable us to:

- estimate our audience size and usage pattern;

- store information about your preferences, and so allow us to customise our website according to your individual interests;

- speed up your searches;

- recognize you when you return to our website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.

1.6 We may make changes to this Privacy Policy by posting the new version on this website.

1.7 Our website may, from time to time, contain links to and from the websites of other persons. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for them. Please check those policies before you submit any personal data to those websites.